btpro Privacy Policy – Your Data Stays Yours and We Mean It

This Privacy Policy explains how btpro — the online gaming platform accessible at btpro.biz — collects, uses, stores, and protects personal data belonging to registered players and visitors. btpro is operated specifically for Pakistani players, and this policy is written to reflect the expectations and legal context of users in Pakistan.

By registering an account with btpro or by continuing to use btpro's website and services, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree to this policy, you should not register or continue to use btpro's services.

btpro takes privacy seriously — not because of regulatory obligation alone, but because Pakistani players deserve to know exactly what happens to their information when they use a digital platform. This policy is written in plain English so that it is genuinely readable and not designed to obscure your rights.

btpro collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information provided by third-party payment processors during transactions.

Information You Provide Directly

• Registration data: Your mobile phone number and a chosen password are required to create a btpro account.
• Identity verification data: If btpro requests identity verification — typically before your first withdrawal — you may be asked to provide your full name, CNIC number, and a photograph of a valid identity document.
• Payment information: The mobile wallet number, bank account details, or card information you provide when making a deposit or registering a withdrawal method. Full payment credentials are processed through secure third-party payment gateways and are not stored on btpro's gaming servers.
• Support communications: Any messages, emails, or live chat transcripts generated when you contact btpro's support team.

Information Generated by Platform Use

• Session and game data: Records of your gaming sessions, including games played, bets placed, results, and session durations. This data is maintained for account management, dispute resolution, and responsible gaming monitoring purposes.
• Device and technical data: Your IP address, device type, operating system, browser type, and connection speed. This information is used for security monitoring, fraud detection, and platform optimisation.
• Behavioural and navigation data: Pages visited within btpro, features accessed, time spent on the platform, and interaction patterns. This is used to improve the platform experience for Pakistani players.
• Cookies and similar tracking technologies: Detailed information is provided in the Cookies section below.

Information Received from Third Parties

• btpro's payment processors — including JazzCash, Easypaisa, NayaPay, SadaPay, IBFT banking networks, and card scheme providers — may share transaction confirmation data with btpro for the purpose of crediting deposits and processing withdrawals.
• Where btpro uses identity verification services, those services may share the results of verification checks. The underlying documents are handled by the verification provider and are not transmitted to btpro in full.

btpro uses the personal data it collects strictly for the following purposes. We do not use personal data for any purpose that is not listed here without first obtaining your consent or updating this Privacy Policy with appropriate notice.

btpro does not use personal data to build profiles that are sold to advertisers, shared with data brokers, or used in any way that benefits a third party commercially at your expense.

btpro processes personal data on the following legal grounds:

• Contract performance: Processing your account data, handling transactions, and managing your gaming sessions are all necessary to fulfil the service contract you enter into when you register with btpro.
• Legal obligation: Identity verification, transaction record-keeping, and anti-money laundering monitoring are required by financial compliance and regulatory obligations.
• Legitimate interests: Fraud prevention, security monitoring, responsible gaming detection, and platform improvement are conducted on the basis of btpro's legitimate interest in maintaining a safe, fair platform — provided these interests do not override your fundamental rights.
• Consent: Non-essential communications such as promotional messages and marketing notifications are sent only where you have given explicit consent or where you have not opted out of such communications during registration. You can withdraw this consent at any time.

btpro does not sell personal data. The situations in which btpro shares personal data with third parties are limited to the following categories:

• Payment processors: JazzCash, Easypaisa, NayaPay, SadaPay, IBFT banking networks, and Visa/Mastercard processors receive only the data necessary to process a specific transaction. These providers are contractually bound to handle your data securely and to use it only for transaction processing.
• Identity verification providers: Where btpro uses a third-party identity verification service, only the information necessary for that specific check is shared. These providers are subject to data processing agreements with btpro.
• Game software providers: btpro's game providers may receive your player ID and session data to facilitate game delivery. They do not receive identifying personal information such as your name or payment details.
• Legal and regulatory requirements: btpro may disclose personal data where required by law, court order, or instruction from a competent regulatory authority.
• Fraud prevention: Where btpro identifies suspected fraud, it may share relevant data with payment processors or fraud prevention networks to protect the platform and its players.

btpro processes all financial transactions in Pakistani Rupees (PKR) through trusted third-party payment gateways including JazzCash, Easypaisa, NayaPay, SadaPay, IBFT, and Visa/Mastercard acquiring banks. Payment processing is conducted within dedicated, isolated environments that are separate from btpro's core gaming infrastructure.

btpro does not store your full card number, CVV, or mobile wallet PIN on its servers at any point. The payment method references retained by btpro — such as a partial mobile number or masked card number — are used solely for the purpose of matching your deposit or withdrawal to your account and for your own reference when managing your payment methods.

All payment data transmission is encrypted. btpro's payment infrastructure is regularly tested and audited as part of its broader security programme.

btpro uses cookies and similar technologies to deliver a functional, personalised, and secure experience. Cookies are small data files stored on your device when you visit btpro. They help the platform remember your session, maintain your login state, and understand how the platform is being used.

Types of Cookies btpro Uses

• Essential cookies: Required for the platform to function. These maintain your login session, store your current game session state, and enable the deposit and withdrawal process. These cannot be disabled without breaking platform functionality.
• Security cookies: Used to detect and prevent fraud, recognise trusted devices, and flag unusual login patterns. These are essential to btpro's security infrastructure.
• Performance cookies: Used to measure how players navigate and use btpro — which pages are visited most, which features are used, and where errors occur. This data is used in aggregated, anonymised form to improve the platform.
• Preference cookies: Store your language, display, and notification preferences so you do not have to reconfigure them each time you visit.

btpro does not use third-party advertising cookies or tracking pixels that report your browsing behaviour to external advertising networks. You can adjust your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use btpro's services.

btpro retains personal data for as long as it is necessary for the purposes for which it was collected, subject to any legal, regulatory, or financial compliance obligations that require longer retention periods.

As a general guide:

• Account data (registration information, identity verification records) is retained for the lifetime of the account and for a period of up to five years after account closure, as required by financial compliance obligations.
• Transaction records are retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping requirements.
• Game session logs are retained for a minimum of two years from the date of each session for dispute resolution and responsible gaming purposes.
• Support communications are retained for 24 months from the date of the interaction.
• Marketing preference data is retained until you withdraw your consent, at which point it is promptly updated to reflect your opt-out.

When data reaches the end of its retention period, btpro securely deletes or anonymises it. Anonymised data — from which no individual can be identified — may be retained indefinitely for analytical and platform improvement purposes.

Data Retention Visual Guide

btpro respects your rights with respect to your personal data. The following rights are available to all registered players and can be exercised by contacting btpro's support team directly.

btpro's services are strictly for adults aged 18 and above. btpro does not knowingly collect personal data from persons under the age of 18. If btpro becomes aware that a registered account belongs to a person under 18, the account will be immediately suspended and all data associated with that account will be reviewed in line with our account closure procedures.

If you are a parent or guardian and believe that a person under 18 has registered with btpro using a device or information that is accessible to them, please contact btpro support immediately so the account can be investigated and closed.

btpro implements technical and organisational security measures appropriate to the sensitivity of the data it processes. Key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and btpro's servers
• Isolated payment processing environments that are separate from gaming infrastructure
• Role-based access controls limiting which btpro staff can access personal data, and logging all access events
• Intrusion detection and monitoring systems operating continuously across btpro's infrastructure
• Regular security assessments and penetration testing of critical systems

Despite these measures, no digital system is completely immune to security incidents. In the event of a data breach that poses a risk to players, btpro will notify affected players as quickly as practicable with details of what occurred, what data was involved, and what steps btpro is taking to address the situation.

Players also have a responsibility for their own account security. Use a strong, unique password for your btpro account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

btpro's primary operations and data infrastructure are configured for Pakistani players. Some data — particularly in relation to game software delivery and payment processing — may be processed by service providers operating in other countries.

Where personal data is transferred outside Pakistan to a third-party processor, btpro ensures that appropriate contractual safeguards are in place to maintain the same standard of data protection described in this Privacy Policy. btpro does not transfer personal data to jurisdictions that do not maintain adequate data protection standards without specific contractual protections in place.

btpro may update this Privacy Policy from time to time to reflect changes in its data practices, legal obligations, or the services it provides. Where changes are material — meaning they affect what data is collected, how it is used, or your rights under this policy — btpro will notify registered players at least 7 days before the changes take effect via email or in-platform notification.

Minor clarifications, corrections, or updates that do not change the substance of your rights or btpro's data practices may be made without advance notice. The effective date shown at the top of this page always reflects the most recent update.

Your continued use of btpro following the effective date of any updated Privacy Policy constitutes your acceptance of the updated terms. If you disagree with a material change, you should contact btpro support before the effective date to discuss your options, including account closure.

If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a complaint about how btpro has handled your personal data, please contact the btpro support team. We aim to respond to all privacy-related enquiries within 30 days.

• Email: support@btpro.biz
• Live Chat: Available from any btpro page when logged in — bottom-right corner

btpro takes privacy complaints seriously. If you contact us with a concern about your data and are not satisfied with our response, you have the right to escalate the matter. btpro will cooperate fully with any investigation by a relevant authority into the handling of personal data.

For general questions about btpro's services, account management, or payment processes, you can also visit the FAQ page, which covers the most commonly raised topics from Pakistani players.