btpro Terms and Conditions – Know Your Rights Before You Play

Welcome to btpro. By accessing or using the btpro platform — including the website at btpro.biz and any related services — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These Terms form a legally binding agreement between you, the player, and btpro.

btpro is an online gaming platform designed and operated specifically for Pakistani players. All services, payment methods, game offerings, and promotional activities on btpro are configured with the Pakistani market in mind. These Terms are written in plain English so that every player knows exactly what they are agreeing to — no deliberately complicated language, no clause designed to obscure your rights.

If you do not agree to any part of these Terms, you should not register an account or use btpro's services. If you are unsure about anything before registering, btpro's customer support team is available 24/7 in both Urdu and English to answer your questions.

To register an account with btpro and use its services, you must meet all of the following eligibility requirements at the time of registration and at all times during the use of your account:

• You must be at least 18 years of age. btpro operates a strict minimum age policy. Any account found to be operated by a person under 18 will be closed immediately and any funds held in the account may be forfeited pending investigation.
• You must be legally permitted to engage in online gaming activity under the laws applicable to you at your location.
• You must not be a resident of any jurisdiction where online gaming is specifically prohibited.
• You must be registering as an individual acting on your own behalf — corporate registrations or registrations made on behalf of a third party are not permitted.
• You must not already hold an active btpro account. btpro allows one account per person, per household, and per device. Multiple accounts created by the same individual are subject to closure and forfeiture of all associated bonuses.
• You must not be on any self-exclusion list that includes btpro or have previously been excluded or banned from btpro for any reason.

During registration, you will be asked to provide a valid Pakistani mobile number and to create a secure password. You may subsequently be asked to verify your identity through documentation such as a CNIC. Providing false, inaccurate, or misleading information during registration is a breach of these Terms and may result in immediate account closure.

Your btpro account is personal to you. You are responsible for maintaining the confidentiality of your login credentials at all times. btpro will never ask you for your password by email, live chat, or any other channel — if you receive such a request, treat it as fraudulent and notify btpro support immediately.

You must not share your account details with any other person or allow any other person to access or use your account. btpro reserves the right to close any account where shared usage is detected, particularly if it appears to involve minors or is being used to circumvent these Terms.

Each player may hold only one active account. If btpro detects that a player has created multiple accounts — whether under the same name, same mobile number, same payment method, same device, or the same IP address — btpro reserves the right to close all duplicate accounts and cancel any bonuses or winnings associated with them. The original account may be retained at btpro's discretion.

You are responsible for all activity on your account. If you believe your account has been accessed by an unauthorised person, you must notify btpro support immediately and change your password. btpro will investigate but cannot be held liable for losses resulting from your failure to secure your login credentials.

btpro processes all transactions in Pakistani Rupees (PKR). There is no foreign currency conversion, and btpro charges no processing fees on deposits or withdrawals through any supported payment method.

Supported payment methods for Pakistani players include: JazzCash, Easypaisa, NayaPay, SadaPay, IBFT bank transfers, and Visa/Mastercard debit cards issued by Pakistani banks. Minimum and maximum transaction amounts apply per method and are displayed clearly at the point of transaction.

Withdrawals must be made to a payment method registered in the same name as your btpro account. btpro does not process withdrawals to third-party accounts under any circumstances. This policy exists to protect players from fraud and to comply with anti-money laundering obligations.

Before processing your first withdrawal, btpro may require identity verification. You will be asked to submit documentation confirming your identity and payment method ownership. This is a one-time process and is typically completed within 24 hours once valid documents are submitted.

btpro reserves the right to withhold withdrawal processing where a player's account is under investigation for suspected fraud, bonus abuse, or a breach of these Terms. Players will be notified of any such hold and given the opportunity to provide documentation to resolve the matter.

btpro offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are displayed alongside each promotion. The general bonus principles in this section apply to all btpro promotions unless the promotion's specific terms state otherwise.

• Wagering Requirements: Most bonuses on btpro carry a wagering requirement — the amount you must wager before bonus-derived winnings can be withdrawn. The specific multiplier is stated clearly in each promotion. Wagering requirements must be met within the promotional period.
• Eligible Games: Not all games contribute equally to wagering requirements. Live casino games including Andar Bahar and Baccarat typically contribute 100%. Some game types may contribute less. This is stated in the specific promotion terms.
• Time Limits: All bonuses have an expiry period. Bonus funds and any associated winnings that have not been withdrawn within the specified time will be removed from your account automatically.
• One Bonus at a Time: btpro does not allow multiple bonuses to be active simultaneously unless explicitly stated in a promotion's terms.
• Withdrawal Before Wagering Completion: If you choose to withdraw funds before meeting a wagering requirement, btpro reserves the right to remove any remaining bonus balance before processing the withdrawal.

All games available on btpro — whether live dealer or RNG-based — are operated according to their individual game rules, which are available within each game interface. By placing a bet on any btpro game, you confirm that you have read and understood the applicable game rules.

Live dealer games on btpro use real physical cards dealt by professional dealers in certified studios. The dealing process is visible on camera at all times. RNG games use independently certified Random Number Generators and are regularly audited by third-party testing laboratories to confirm that outcomes are genuinely random and that published RTP figures are accurate.

In the event of a verified technical fault or game malfunction during a live dealer session on btpro — such as a dealing error, connection failure on the studio side, or a card that is dealt incorrectly and identified before the round completes — the affected round may be voided and all bets returned to players. Decisions made by btpro in connection with such events are final.

If your internet connection drops during a live dealer session, btpro's system will retain your placed bet. If the round completes and you won, your winnings will be credited. If you lost, your stake will be deducted as normal. btpro cannot void rounds due to a player's personal connection issues.

btpro maintains complete game logs for all sessions. In any dispute regarding a game outcome, the server-side records maintained by btpro and its game providers are considered definitive.

The following activities are strictly prohibited on btpro. Engaging in any of these activities may result in immediate account suspension, forfeiture of all balances and bonuses, and where applicable, referral to relevant authorities:

• Registering more than one account or registering on behalf of another person
• Providing false identity information during registration or verification
• Using another person's payment method without their knowledge and consent
• Attempting to manipulate game outcomes through software, exploits, or collusion
• Engaging in match-fixing, result manipulation, or any coordinated betting strategy involving multiple accounts
• Using automated betting software, bots, or scripts without btpro's written permission
• Deliberately exploiting errors in game software, bonus configurations, or odds displays
• Engaging in abusive, threatening, or harassing conduct towards btpro staff or other players through the live chat feature
• Attempting to launder money or use btpro for any financial activity unrelated to legitimate gaming
• Allowing a person under 18 to access or use your btpro account

btpro is committed to promoting responsible gaming. Gambling should be a form of entertainment — not a means to generate income or to escape from personal difficulties. btpro provides a comprehensive suite of tools to help players manage their gaming activity responsibly, and these tools are available to all registered accounts at all times.

Deposit Limits: You can set daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately and any request to increase a limit is subject to a 24-hour cooling-off period before it becomes active.

Session Time Reminders: Configure alerts to notify you when you have been playing for a set period of time.

Self-Exclusion: If you feel you need a break from gaming, you can apply a self-exclusion period of 24 hours, 7 days, 30 days, 90 days, or indefinitely. During self-exclusion, you will not be able to log in to your account, and btpro will take reasonable steps to prevent re-registration.

btpro's support team is trained to recognise signs of problem gambling and to direct players to appropriate support resources. If you are concerned about your own gambling or someone else's, please visit the Responsible Gaming page for detailed information and support.

btpro collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions. By registering an account with btpro, you consent to the collection and use of your personal data as described in the Privacy Policy.

The primary purpose of data collection on btpro is to operate your account, process transactions, verify your identity, prevent fraud, and communicate with you about your account and eligible promotions. btpro does not sell your personal data to third parties for marketing purposes.

For full details of what data btpro collects, how it is stored, how long it is retained, and your rights regarding your data, please review the Privacy Policy.

All content on the btpro platform — including but not limited to text, graphics, logos, game interfaces, software, and structural design — is the intellectual property of btpro or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use btpro's services for personal, non-commercial gaming purposes only.

You may not reproduce, copy, distribute, publish, display, modify, or create derivative works from any btpro content without prior written permission. Unauthorised use of btpro's intellectual property may result in account termination and legal action.

To the fullest extent permitted by applicable law, btpro's total liability to any player in connection with the use of the platform — whether for direct losses, indirect losses, loss of data, or otherwise — shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

btpro does not accept liability for losses arising from: circumstances outside btpro's reasonable control (including third-party payment provider failures), a player's own misuse of their account or login credentials, a player's choice to continue gaming despite awareness of a problem, or any losses incurred while the platform was undergoing scheduled maintenance that was communicated in advance.

btpro makes no warranty that the platform will always be available, free from errors, or uninterrupted. Scheduled maintenance windows are communicated to registered players in advance wherever possible.

You may close your btpro account at any time by contacting support. Before your account is closed, any outstanding wagering requirements on active bonuses must be fulfilled or the associated bonus funds will be forfeited. All genuine real-money balances (funds deposited by you that have not been designated as bonus funds) are eligible for withdrawal before account closure.

btpro reserves the right to suspend or close an account with or without prior notice in the following circumstances:

• Breach of any provision of these Terms and Conditions
• Provision of false identity or payment information
• Suspected fraud, money laundering, or match-fixing
• Establishment of multiple accounts
• Activity identified as bonus abuse
• Abusive conduct towards btpro staff or other players
• Court order or instruction from a relevant regulatory authority

Where an account is closed due to a breach of these Terms by the player, btpro reserves the right to withhold any balance pending investigation. Players will have the right to contest a closure decision by contacting support, and btpro will review contested closures within a reasonable timeframe.

btpro reserves the right to update or amend these Terms and Conditions at any time. Where changes are material — meaning they affect your rights or obligations in a meaningful way — btpro will notify registered players at least 7 days in advance of the changes taking effect, either by email or by in-platform notification.

Minor amendments — such as clarifications of existing policy, corrections of typographical errors, or updates that are more favourable to players — may be made at any time without advance notice. The current version of the Terms is always the version published on this page, with the effective date shown at the top.

Your continued use of btpro after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you should close your account before the effective date and withdraw any remaining balance.

If you have questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your btpro account, please contact our support team. btpro's support operates 24 hours a day, seven days a week, in both Urdu and English.

You can reach btpro support via:

• Email: support@btpro.biz
• Live Chat: Available in the bottom-right corner of any btpro page when you are logged in

btpro aims to acknowledge all support enquiries within 1 hour and to resolve most issues within 24 hours. Complex disputes or investigations involving verification may take longer, but you will be kept informed of the status of your case throughout the process.

For issues that cannot be resolved through btpro's internal support process, you may also contact btpro via the FAQ page, which contains answers to the most commonly raised questions.